Shipping & Returns

You have certain rights under the law when it comes to shipping and returns:

 

You may receive a refund for an item if it is unsatisfactory due to faulty packaging or if it is defective. Please note that we cannot accept returns on simply unwanted goods due to the nature of the products that we sell. It is your responsibility to choose the correct product. Exchanges can be made for unopened and undamaged products; however, you will be responsible for the delivery charges to exchange the product.

 

Products that have been opened, used, or damaged will not be accepted for return or refund due to the nature of the products that we sell. If you cancel your order and have already paid for the goods, you will receive a full refund.

 

Eku Skincare Ltd is not responsible for adverse effects caused by products sold through the Website. It is your responsibility to choose the correct products for your skin type. We cannot be held responsible for, or provide refunds or exchanges for, stock affected by damage or neglect after the goods are received. We cannot provide refunds or exchanges for sample stock due to the nature of the products that we sell.

 

To return a product, you must email a returns request to customerservices@ekuskincare.com within 28 days of receiving your products, stating the reason for the refund request. You will receive a reply containing instructions for the return, a returns authorisation number, and the address to which you must send your item. You will be responsible for the cost of returning the product to us unless it is faulty, incorrect, or misdescribed.

 

The term “full refund” does not include delivery costs. You must return the product in suitable packaging to ensure that it reaches us in good condition. Eku Skincare Ltd will not be responsible for the loss of returned items during delivery. It is your responsibility to return the items using a secure delivery service.